Introduction
This Privacy Policy explains how shard-language.com collects, uses, and protects your personal information when you use our website and request repair services.
Information We Collect
Information You Provide
When you submit a service request through our website, we collect:
- Full name
- Email address
- Service selection details
- Equipment information and fault descriptions
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information collected for the following purposes:
- Processing and responding to service requests
- Scheduling repair appointments
- Communicating about service details and updates
- Improving our website and services
- Complying with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Contractual necessity for providing requested services
- Legitimate business interests in operating and improving our services
- Your consent where explicitly provided
- Legal obligations requiring data retention
Data Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Technicians assigned to your service request
- Service providers who assist in website operations
- Legal authorities when required by law
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically:
- Service request data: 3 years from last interaction
- Website analytics data: 26 months
- Cookie consent records: 12 months
Your Rights
Under data protection legislation, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Request erasure of your data
- Object to processing
- Request data portability
- Withdraw consent
To exercise these rights, contact us at [email protected]
Cookies
Our website uses cookies to enhance functionality and track visitor preferences. You can control cookie settings through our cookie banner and your browser settings. See our Cookie Policy for detailed information.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes indicates acceptance of the updated policy.
Contact Information
For questions about this Privacy Policy or our data practices, contact:
shard-language
42 Windermere Street
Manchester M14 6LD
United Kingdom
Email: [email protected]