About Our Team

Dedicated technicians with over fifteen years of experience in self-service equipment repair.

Our Story

Built on Technical Expertise

We began operations in 2011 when a group of engineers recognised a gap in the market for specialised kiosk repair services. While manufacturers offered support contracts with lengthy response times, businesses needed faster solutions to minimise revenue loss from offline terminals.

What started as a small operation serving local retail outlets has grown into a team covering major commercial centres across the UK. Our engineers hold certifications from leading kiosk manufacturers and undergo continuous training as new payment technologies emerge.

Technical team working on kiosk diagnostics
Workshop equipped with diagnostic equipment
Our Approach

Rapid Diagnostics, Lasting Solutions

Most kiosk failures stem from a handful of recurring issues: worn card readers, miscalibrated sensors, or outdated firmware. Our technicians arrive equipped with diagnostic tools that identify problems within minutes rather than hours.

We maintain relationships with component suppliers across Europe, allowing us to source replacement parts quickly. For clients with multiple units, we recommend preventative maintenance schedules that catch wear before it causes downtime.

Quality Standards

Certifications and Compliance

Our technicians maintain certifications relevant to payment processing equipment, including PCI-DSS awareness training and manufacturer-specific qualifications. We follow secure handling protocols when working with terminals that process cardholder data.

All replacement components meet original equipment specifications. Where generic parts are used, clients receive notification and the option to specify OEM components if preferred. Our work carries a standard warranty covering both labour and installed parts.

Disclosure: While our technicians are experienced in repairing various brands of self-service equipment, results depend on the specific fault and equipment age. This information is advertising in nature and does not constitute a guarantee of specific repair outcomes. Equipment under active manufacturer warranty should be directed to authorised service centres first.
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